Infrastructure Permit Customer Satisfaction Survey

The questions below are related to:

Permit Review

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

1. My permit application received the initial review in a timely manner

2. Permit review comments received, adequately described corrections needed

3. I was notified promptly if there was a problem with my application or engineering plans

4. Compared to other local jurisdictions Palm Beach Gardens provided superior service

Pre-Construction

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

5. Pre-construction staff thoroughly answered questions

6. Adequate guidance was provided by checklists and forms supplied

Inspections

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

7. My requested inspections were normally done during the next business day

8. The automated telephone inspection scheduling system met my needs

9. Field inspection staff thoroughly answered questions

10. Inspectors conducted themselves in a professional manner

11. Inspectors referred me to the correct staff to handle issues outside their expertise

12. My calls to the inspectors were returned within 24 hours

General

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

13. Staff referred me to correct department/staff to handle items outside engineering

14. My phone calls were returned within 24 hours calls

15. Staff conducted themselves in a professional manner

Excellent

Above Average

Average

Below Average

Poor

16. Please rate your overall experience

17. Suggestions for improvement (if any):

18. Please tell us which option best represents you:

Owner	Contractor	Consultant	Other (Please specify)

19. If you wish to be contacted to discuss any City related matter, please provide us your contact information:

Date Completed:

5/22/2012 2:11:48 PM