Refund Information

All refunds must be requested in writing at any of our Recreation service desks or through the
Refund Request Electronic Form.

Class Cancellation/Refund Policy

Please be advised that refunds are processed when requested, less a $20 transaction fee per class/activity. Should a participant request a refund more than three days prior to the first class, they will receive a full refund less the transaction fee. If the class or program has started and the request for a refund is made before the third meeting of the activity, the refund will be prorated, less the transaction fee. Any request for a refund made after the third class is reviewed and the appropriate refund, if any, is determined by a committee. Refunds will not be given for missed classes unless accompanied by a doctor's note or unless a class is canceled by the Recreation Division.

Camp Cancellation/Refund Policy

Refunds will not be routinely granted unless mitigating circumstances are involved. A notice of seven (7) days is required prior to the start of that week’s camp. The refund, less a $20 transaction fee, will be placed on the household as a credit, put back on the original credit card, or a check will be mailed. Refunds that are requested less than seven (7) days prior to that camp must be approved by a review committee. Upon approval, refunds will only be placed on the household less a $20 transaction fee. In the event a refund is requested due to an illness or injury, a doctor’s note will be required before a refund will be considered. Refunds requested after August 11, 2017, for 2017 summer camps will not be granted.