Refund Information

All refunds must be requested in writing at any of our Recreation service desks or through the Refund Request Electronic Form.

Class Cancellation/Refund Policy

Please be advised that refunds are processed when requested, less a $20 transaction fee per class/activity. Should a participant request a refund more than three days prior to the first class, they will receive a full refund less the transaction fee. If the class or program has started and the request for a refund is made before the third meeting of the activity, the refund will be prorated, less the transaction fee. Any request for a refund made after the third class is reviewed and the appropriate refund, if any, is determined by a committee. Refunds will not be given for missed classes unless accompanied by a doctor's note or unless a class is canceled by the Recreation Department.

Summer Camp Cancellation/Refund Policy

Refunds must be requested in writing at any of our service desks or via email prior to the camp start date. Refunds after the start of camp will be granted on a case-by-case basis.

Refunds, less a $20 transaction fee, will be placed on the household as a credit, put back on the original credit card, or a check will be mailed. In the event a refund is requested due to an illness or injury, a doctor's note will be required before a refund will be considered. Refunds requested after the final day of camp will not be granted.